Reach a keeper

Write to us

Questions about an animal, a material, a size or what goes with what — send them to [email protected] and one of us will answer. We are a small studio, so expect a reply from a person who knows the collection rather than a ticket number.

Our desk: Zoologee Keepers' Desk, 7460 Baltimore Annapolis Boulevard, Suite 4, Glen Burnie, MD 21061.

Orders, tracking and replacements

We do not run the checkout and we never see your order. Anything to do with a placed order — where it is, when it arrives, a refund, a damaged animal, a replacement — goes through the order page of the partner store you bought from. They hold the record and they can act on it; we cannot.

If something arrived wrong and you also want us to know about it, write anyway. Fault reports are how we fix the next run.

Shops and partnerships

Zoos, aquariums, museums, park concessions and gift shops that want to carry the collection should write to the same address with the words trade enquiry in the subject line. Mention your location and the species your visitors ask for most; that tells us more than a catalogue request does.